Cluster 01
Understanding Your Work
Before you can improve a process, you need to see it clearly. Learn to articulate the invisible steps in your daily work.
4 Lessons
01
Why Process Mapping Matters
Why making invisible work visible is the first step to improving it.
02
The Anatomy of a Workflow
Breaking any task into discrete, observable steps using the 6-field schema.
03
Identifying Your Deliverables
Mapping the things you actually produce and the steps that create them.
04
Finding Pain Points and Bottlenecks
Recognizing where time, energy, or quality gets lost in your process.